Hudson Valley Water Co., under fire for issues including outages, boil water notices, service interruptions, and the provision of drinking water during a system failure, may face action by the New York State Public Service Commission, according to a statement Monday from Ulster County Executive Jen Metzger.

The water company is on the agenda of the commission’s Feb. 15 meeting, Metzger said, noting what it called “long service interruptions and poor communication,” including a case in Boiceville, where residents were cut off from services for almost a month.

Metzger was among elected officials who wrote to the commission in January calling for a new owner and operator to replace Hudson Valley Water. The panel said earlier that the Department of Public Service was “actively investigating” the firm and was “urgently considering short-term actions to ensure customers are provided with safe drinking water” while authorities mull long-term solutions.

Hudson Valley’s “chronic failures are unacceptable, and their failure to follow the improvement plan set out for them by the Commission shows more drastic action is necessary,” Metzger said in the statement. “As I said earlier this week in my State of the County Address, water is life, and our residents deserve service they can depend on.”

Hudson Valley Water operates five pumping and distribution systems throughout Ulster County, including in Mount Marion, High Falls, Pine Lane-Hurley, West Hurley, and Boiceville.

In June 2022, then-County Executive Pat Ryan, together with Senator Michelle Hinchey and then-Assemblymember Kevin Cahill, held a public hearing on HVWC’s request for a 20.6% rate increase. The company was granted just a 2.8% increase, due in good part to numerous complaints by residents and officials and the company’s failure to comply with commission orders.